Intelligent Services

Language Technology drives new-generation services of all types, as the consumerisation of technology builds on cloud platforms, mobile devices, and innovative user interfaces in everything from commerce to government to social events and networks. Today, governments have to do more with less and adopt LT for more efficient and effective services to citizens; they are just beginning to address the potential for innovation through services based on the semantics of Open Linked Data. Today, companies are pushing the boundaries of service delivery with more targeted product information and smart automated customer support environments. Tomorrow all online services, and the systems that support many retail environments, will be grounded in linguistic knowledge and LT-based functions to manage and optimize relationships with customers, consumers, and citizens – wherever they live, whatever language they speak.