Independent Voice Recognition Apps & VUI Design Consultancy operating since 2008 from Manchester UK. Multilingual Professional Services for Speech Recognition Applications and IVRs: Voice User Interface Design, Testing, Tuning and Optimisation for Call Centre automation, voice self-service, voice-to-text mobile applications, and voice portals for English, German, French and Greek. Consultations on the speech and voice market and the related technologies.
Current clients include: APPLE, RAYTHEON / BBN and the GERSON LEHRMAN GROUP in the US, AVIVA, BRITISH GAS, and the National Health Service (NHS) in the UK; SWISSCOM in Switzerland and OMILIA in Greece.
- intuitive and user-friendly but effective and efficient interfaces
- robust but natural recognition grammars
- clear system prompts
- sticky system recordings.
- Discovery Workshops, requirements specification
- caller profiling, persona branding
- VUI design, call flow design
- Usability Tests, Wizard-of-Oz Tests
- speech recognition grammars & prompt crafting (English, German, Greek, French)
- application evaluation
- Call analysis, Tuning recommendations
- dialogue / grammar / prompt / pronunciation tuning and optimisation
- Telephone Banking
- Government (citizen helplines)
- Retail (automated Call Centres)
- Telecom (mobile applications)
- Organisation management
- Multimodal device control
Speech Recognition, Voice recognition, Voice User Interface Design, VUI Design, IVR, Interactive Voice Response, speech apps, voice apps, voice self-service, Call Centre automation, Speech analytics, SIRI, mobile apps, voice search, English, French, German, Greek